Up-to-Date QQ0-401 Exam Questions & Practice Tests

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Question: 3

What is a best practice for helping an emotional caller?

  1. Ask the customer to talk about their personal problems.
  2. Help the customer focus on the Incident and resolution.
    1. C. Maintain a professional approach according to the SL
    2. Move the conversation carefully on to general issues within the company.


    Answer: B

    Question: 1

    Which action best illustrates responsible team behaviour?

    1. Logging every call.
    2. Reporting security violations.
    3. Sharing knowledge.
    4. Taking more than your share of calls.


    Answer: C

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    Question: 2

    What is a best practice for establishing effective relationships with your customers?

    1. Ensure that your customer understands the SLA
    2. Provide technical language guidance.
    3. Show your customer sympathy.
    4. Understand your customer business.


    Answer: D

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    Question: 3

    What is a best practice for helping an emotional caller?

    1. Ask the customer to talk about their personal problems.
    2. Help the customer focus on the Incident and resolution.
      1. C. Maintain a professional approach according to the SL
      2. Move the conversation carefully on to general issues within the company.


      Answer: B

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      Question: 3

      What is a best practice for helping an emotional caller?

      1. Ask the customer to talk about their personal problems.
      2. Help the customer focus on the Incident and resolution.
        1. C. Maintain a professional approach according to the SL
        2. Move the conversation carefully on to general issues within the company.


        Answer: B

        Question: 1

        Which action best illustrates responsible team behaviour?

        1. Logging every call.
        2. Reporting security violations.
        3. Sharing knowledge.
        4. Taking more than your share of calls.


        Answer: C

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